Forum Discussion

Kutieyama's avatar
Kutieyama
5 years ago
Solved

Appealed 3 weeks ago, twitter is ignoring me and i am not getting an info

3 weeks ago I appealed a few times on the EA help site to appeal an account that was hacked and subsequently banned for the hacker cheating. Since then I have given a security code to verify it was m...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @Kutieyama 

    It looks like you are resuming the case. This pulls it from the queue so ToS won't be able to perform their investigation. When you need an update, the best thing to do is open a new case or contact an advisor through Twitter/Facebook. That way, your existing case awaiting investigation isn't interrupted. I recommend contacting an advisor so they can get your case added to the right queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Kutieyama's avatar
Kutieyama
5 years ago

I have. There are 2 current inquiries on my account. Both saying they are in progress. I followed all the details I was given to submit them. And have been contacted for one of them via email to verify it owned the account they are attached in image from, you will also see the case numbers in the photos

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Kutieyama 

It looks like you are resuming the case. This pulls it from the queue so ToS won't be able to perform their investigation. When you need an update, the best thing to do is open a new case or contact an advisor through Twitter/Facebook. That way, your existing case awaiting investigation isn't interrupted. I recommend contacting an advisor so they can get your case added to the right queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • Kutieyama's avatar
    Kutieyama
    5 years ago

    Thanks. I'll make a new claim. As the post says. The Twitter isn't responding. My last 4 posts got no reply. 

  • Kutieyama's avatar
    Kutieyama
    5 years ago

    @EA_Aljo 

    I have made a new claim (attached), i am not bothering with twitter due to my last msgs and tweets being ignored.

    i really hope things go smoothly this time because at this point i wanna just give up and never touch ea again.

    i won't touch the claim unless asked to. i am tired.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Kutieyama 

      I highly suggest you get in touch with an advisor. I can't discuss finer details on your account, but as it is now, you have no cases awaiting investigation. If you don't want to use Twitter, you can also try Facebook or opening a case. One of these methods will get you in touch with an advisor. If you don't get a response from Twitter or Facebook within 24 hours, try again, but opening a case and requesting a callback or chat should get you an advisor quickly.

      • Kutieyama's avatar
        Kutieyama
        5 years ago

        still nothing... twitter isn't responding, i am wasting my time at this point. its ridiculous.. over a month has passed.... a month.. seriously!!! does EA just not care?

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