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ScarySquirrel's avatar
ScarySquirrel
7 years ago
Solved

Audio issues on Xbox

I am having audio issues in every game I play on Xbox, either the sound cuts out completely or I can only hear certain sounds, often I cannot hear my own gunfire or the footsteps of other people. Sometimes the sound is stuttering as if it is lagging somehow. 

This happens regardless of whether I am using a headset or not. My audio setup is a 2.0 speaker setup through a Marantz amp via optical cable. When using my headset it is a Hyper X Cloud II headset plugged directly into the Xbox controller.

This happens every game and it's really ruining it at the moment. Anyone else having similar issues or know of a fix?

  • EA_Cade's avatar
    EA_Cade
    7 years ago

    Sorry for the delay, this has been raised to the Apex team for investigation - Thanks for all the information you were able to provide. 

    Marking as resolved for visibility only.

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  • BlaringHook9277's avatar
    BlaringHook9277
    7 years ago

    I still does for me after patch I've tried a new headset I've reinstalled it and I cleared my cache 

  • ScarySquirrel's avatar
    ScarySquirrel
    7 years ago
    It has improved in that I can now hear gunfire most of the time, however there are still delays in the sound or drop outs. It has improved a great deal though, just still not perfect.
  • SoyKaf's avatar
    SoyKaf
    7 years ago

    I am also having the same issue on PC, some nights it won't happen at all, other nights I'll get it pretty consistently throughout all my games. I've tried pretty much anything to fix this and my theory is this might be some kind of audio streaming issue inside the engine.

    either due to a poor internet connection or the CPU overloading? I'm leaning more towards poor internet connection since this tends to happen mostly during fire fights where lots of sounds are being triggered, the background noises never stop since those are probably only triggered once at the start of the game.

    anyways I'd love to find a solution for this and hopefully we get a fix soon even tho this seems to be a pretty uncommon error people are having.

    PS: last nights patch seemed to have made the issue worse.

  • BlaringHook9277's avatar
    BlaringHook9277
    7 years ago
    Yeah it did get slightly better but if things get to chaotic the sound goes out the window
  • ScarySquirrel's avatar
    ScarySquirrel
    7 years ago
    After playing more today this is far from fixed. The patch has improved it somewhat, but too often the sound is cutting out or delayed, it's so frustrating. Not only that, but the new patch has brought in crashes and micro stutterers for me (by micro I mean 1-2 seconds of the game freezing before carrying on).

    Not good at all.
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Sorry for the delay, this has been raised to the Apex team for investigation - Thanks for all the information you were able to provide. 

    Marking as resolved for visibility only.

  • ScarySquirrel's avatar
    ScarySquirrel
    7 years ago
    Has there been another patch, as I've played some games today and not had any audio issues. It's been great! Nice being able to hear the enemy before they shoot me in the face.

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