Ban overturn in Apex but still can't play

Hi @zewonismyname, 

In the email shared with you, they say this: 

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@EA_Help wrote:

You will need to reset your EA Account password to log into your account and use the online features of our games. 

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They then advise securing your EA account and shared these links to help you out with that: 

• Reset your password: https://signin.ea.com/p/web2/resetPassword
• Enable Login Verification: https://help.ea.com/en/help/account/ea-login-verification-information/
• Update your EA account information: https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/

Give those steps a go and see if that helps you get back online. 

- EA_Lanna

I tried, it still says that I'm banned from Apex Legends. I reset my password, enabled login verifications, and updated my EA account information. I thought that maybe I would go and send a ticket from the link they sent, it was related to having a false ban or suspension on my account and wanting to remove it, and it told me to check my Ban History, and so I did. But I found nothing that related to Apex Legends that lasted until now; I only had one suspension on my account but it lasted until last year, and was closed. What do I do now? Should I just tell them I should be unbanned because It says I have no bans shown in my Ban History that is related to Apex Legends?