I got banned and I don't know why....I don't even know if it's someone reported me or if it's Apex anti-cheat or some automatic tool (I have no idea how it works).Of course I don't even know how to install or use cheats (my K/DR is 0.81!!!!) and I always play with random players and I usually mute them.Reading online I've seen there's probably no solution, except waiting the TOS answer that I suppose will never arrive...anyway, I followed the instructions at https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ and after that I got an email where EA kindly informs me that:"We noticed that your EA account broke EA’s gameplay rules. Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features."That's it...no other informations...All I know is I didn't cheat. funny thing...after subscribing to this forum I keep getting funny and happy emails from Answers HQ where they congratulate with me for the new badges I earned...thanks so much, that helps a lot.thanks in advance for the informations, bye

I'm literally in the exact same position. Haven't heard from them in over 2 weeks.

Today I got this email...they closed my case:We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.What this meansWe have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.You break our rules(https://www.ea.com/terms-of-service#section6) if you:• use software that interferes with or disrupts an EA Service or another user’s account.• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.• use software or cheats that disconnects other users from the EA servers.So...still no details about how did I cheat and how they eventually found out or what a full investigation means for them ("you break our rules if you"....).I don't know anything about that.What do I know:1) I didn't cheat...I hate cheaters and I always reported them when I could;2) it's a free game but I paid money to unlock seasons and legends and if I did it it was also to support the developers because I thought they deserved it...now they'll keep my money?? ok...some people say they do it on purpose to make you pay more money but I don't believe it of course;3) I like the game and I'll do another account maybe but I will not pay for any legend or season this time because I can't know if mistakes like this could happen again in the future...so yeah..I'll just use the "basic" legends;4) this forum and the support team don't give informations;thanks EA

almost 7 months later.....I get this email:"Hello,We recently notified you about a sanction placed on your EA account. After further review, this sanction has been removed.What this meansThe previously communicated sanction has now been reversed.Thank you,EA Terms of Service"So:I get banned without any explanation;I know I didn't cheat, so I ask (2 times) to the TOS...no answers;I ask here on this forum...no answers;I miss I don't even know how many seasons and new characters;I quit playing the game;now, after 7 months, they say that they recently notified me with a ban and now it's been removed (but no, they don't say they're wrong) and I don't even get some "we are sorry for the inconvenience" ???congrats

@C64_SX it's same to me too i got K/DR 0.71 and they banned me, you can see the pin topic of banned many people got same problem but they just dont care about it LOL XD

@Pemburubabi yep I can see how much they just don't care... :/

Banned account...why?? | EA Forums

14 Replies

Pemburubabi
5 years ago
@C64_SX it's same to me too i got K/DR 0.71 and they banned me, you can see the pin topic of banned many people got same problem but they just dont care about it LOL XD
C64_SX
5 years ago
@Pemburubabi yep I can see how much they just don't care... :/
Mega_Nedlog
5 years ago
I issued the same thing today. I went through the process but they refuse my half of it, telling me to go to EA help, I did, and they just replied with, "Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features."
When I made the statement on this site they just told me to contact EA help again, so really they are just throwing me around at this point.
Errox713
5 years ago
I'm literally in the exact same position. Haven't heard from them in over 2 weeks.
C64_SX
5 years ago
@Mega_Nedlog yep...same here...that's why I'm saying that the problem will probably never fixed...or at least discussed
C64_SX
5 years ago
@Errox713 yep and if you write here they tell you to use the form...we're in this pointless loop....

I was level 500 and finished all the objectives...honestly I don't care so much about badges, trackers, etc...I just played to have fun so even if I must do a new account I really don't care about all that stuff (just the weapons' skins that could be useful I think)...

What would really bother me with a new account is that I should pay to unlock 10 legends!!! This is crazy!!!!
Errox713
5 years ago
Yeah I have ~$300-400 dollars into my account and they can't even give me a proper justification to why I was banned or the "investigation" they did that deemed my account ban worthy. This is so ridiculous.
C64_SX
5 years ago
@Errox713 well I spent I think 25% of what you spent and I'm angry...I can imagine how you feel....
C64_SX
5 years ago
sorry...11 legends....Valkyrie is out today.................................................
C64_SX
5 years ago
received again the same email that gives no explanations