Forum Discussion

Seasoned Newcomer

4 days ago

Banned For No Reason!

I downloaded Apex legends to play with my brothers account, play some time and woke up to a ban for no reason. i don't know what seem to be the problem with this company/anti cheat/devs but i recent...

anticheat

EA_mplsnow

Community Manager

4 days ago

Hey IX-LIRS-XI,

Thanks for taking the time to provide that context. Unfortunately, I'm afraid we're unable to support account-related requests, such as ban appeals, here on the forums.

If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you. I'd recommend including the video evidence and any other evidence supporting your innocence in that appeal.

Once that appeal is submitted, you can keep an eye its status on your case history page. The ToS team will reach out via email once that review is complete. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!

IX-LIRS-XI
Seasoned Newcomer
4 days ago
what video will i provide? i woke up to a ban for no reason. is not like i was banned playing the game. i woke up and i was banned!
- EA_mplsnow
  Community Manager
  4 days ago
  Hey IX-LIRS-XI,
  
  While we don't have access to the specifics of why the account was actioned, it's likely due to certain behaviours observed during the gaming session you mentioned having before going to sleep.
  
  If you don't have video, that's completely fine as well. The comment about including videos was included in reference to this:
  
  IX-LIRS-XI wrote:
  i have videos/clips of me playing no cheats or anything suspicious
  
  Please familiarize yourself with our User Agreement and Positive Play Charter and use the information there to supplement your appeal. I'm afraid there isn't any additional information we can provide here on the forums about this, but if you disagree with the account action, please submit that appeal so the ToS team can review. Thanks!