Forum Discussion

4 years ago

Solved

Banned for no reason?

Why did I get banned out of the blue for supposedly cheating? I didn't do any of those cheat software things or any exploits, (not on purpose) and while I wouldn't be that mad if I just started, I've...

B0n3SawMcSizzla
4 years ago
@89PoopNugs That could actually make your case easier to resolve. Go to Origin -> player data and download the JSON file. Mine initially didn't show the logins from before I changed my password and added 2FA (after the ban,) but now it does for some reason. I believe them that I was not hacked.

x--Fusi--x

Seasoned Ace

4 years ago

@89PoopNugs The best way to get information about your account is to contact EA directly. In the forum nobody can give him information about the status of your account.
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

contact
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp/
http://www.facebook.com/EAHelpHub/

B0n3SawMcSizzla
4 years ago
If you weren't hacked i.e. your EA data doesn't show someone from a different geo IP address accessing your account, then it is not straight forward to disprove. You are guilty until proven proven innocent because EAC is 100% accurate except for on May 12th when it was banning people.
- 89PoopNugs
  4 years ago
  @B0n3SawMcSizzla I was hacked by some guy in China or at least the Asian area because I apparently won a bunch of games and they're all in Chinese.
  - B0n3SawMcSizzla
    4 years ago
    @89PoopNugs That could actually make your case easier to resolve. Go to Origin -> player data and download the JSON file. Mine initially didn't show the logins from before I changed my password and added 2FA (after the ban,) but now it does for some reason. I believe them that I was not hacked.