Forum Discussion

3 years ago

Solved

Banned for no reason

Why dev being punished for not doing anything to me. I have banned for no reason. I not use any hack program. I not toxic to anyone. I not have any problem in game but why? Why i need to get banned t...

EA_Aljo
3 years ago
Hi there, @poyteeraphat

Unfortunately, we can't help with banned accounts through Answers HQ. The following article has more information, as well as a way to dispute the ban. Thanks!

poyteeraphat

3 years ago

@EA_Aljo Please if someone do this to you, Do you feel ok???

EA_Aljo

Community Manager

3 years ago

@poyteeraphat

If I felt the ban was unfairly given, I would dispute it as I previously mentioned.

poyteeraphat
3 years ago
@EA_Aljo I already send contact for unban but I very disappointed. They reply "We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.". What i need to do...?,this game is more than game.
- EA_Aljo
  Community Manager
  3 years ago
  @poyteeraphat
  
  You can dispute the ban up to 3 times. Once all 3 are used up, the ban will not be lifted.
  - poyteeraphat
    3 years ago
    @EA_Aljo I am very disappointed, I always play by the rule but why I need to found this happen.