Community ManagerHey @MikaiTaiga if you allow others access to your account then you are responsible for any actions they take
If our TOS team has denied your appeals then I'm sorry to say there is nothing that anyone can do to change this.
Darko
Community ManagerI'm not sure what more you expect from us @MikaiTaiga, by allowing someone else to access your account you take responsibility for anything they do.
Darko
Still banned across all purchased games from something my sibling did in a free to play game that hundreds of dollars was spent on apparently, still cannot get a person with common sense to look into it and still getting automated emails. I have not touched an EA product since my ban and it will remain that way till its lifted or properly fixed as calling a game mode trash in more colorful wording is NOT a banable offense at all by their own TOS and should not prevent me from accessing my purchased games across the years or even ban me from other online games where there is no offences at all. quite literally illegal to do btw. If i ever touch The new jedi game it will be *snip* i wont support a company that thinks its ok to outright ban its consumers for literal nothing hell those people that got hacked a few years ago in apex still have not received their accounts back so yea EA good bye your competition does better and somehow has better customer support.
(CM: Edited to remove portion breaking forum rules)
Community ManagerGoing to go ahead and lock this @MikaiTaiga as there is nothing anyone can do to further assist you.
Darko
Community ManagerHi @MikaiTaiga,
Please do not open more threads on this. It breaks the forum rules on spamming/flooding the board. I've merged your threads together here to keep the information together. 🙂
I get it! It's never a great feeling to discover your account has been used by someone else, in this case, your sibling and that they broke the rules while on there leaving you with a ban. If the rules were broken, the ban would be correctly placed and is there to stay. You can learn more about EA bans and suspensions here: EA Bans and Suspensions - How they work and how to get in contact with us
As @EA_Darko mentioned, it's important to be aware that we all have to do our part to protect the account, yours includes ensuring only you are accessing your account on your devices and limiting who can play as you on there (i.e. it really should only be you playing on your EA accounts/games as account/game sharing isn't allowed).
@EA wrote:
You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.
- Section 1: https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
If your brother, or anyone else in your household, regularly uses the same device and you want to ensure that only you are playing the games on your account, consider password protecting your accounts and adding Login verification codes so only you can get past the security measures. I'd also recommend removing your account from shared devices so that it's only accessible from your personal device. That should help prevent others from playing as you on your games from your device. I'll share some helpful guides on how to set up some of those security features below:
As @OldTreeCreeper mentioned, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions. As we can't help directly on Answers HQ and as there is nothing more we can add to help you with this, I'll close this off here. Please follow the advice shared in this thread for help with your issue and ensure you've read the forum rules before engaging further on this forum.
Thanks,
- EA_Lanna
Community Manager
