Forum Discussion

Newcomer

7 hours ago

Banned problem

Hi, I have been banned for no reason. I never used any cheating software or anything. I wasn't even good at the game. I sent in my appeal photos of my task manager, of my apps. They never reviewed ...

anticheat

EA_mplsnow

Community Manager

6 hours ago

Hey bananamaster142,

If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. If you've followed those steps, then you're on the right track! Once the team reviews your case, they'll reach back out through email. Please note that their response time may vary depending on the number of active cases they're investigating, so we appreciate your patience while they're taking a look!

Unfortunately, we're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays.

Let us know how it goes, thanks!