Forum Discussion

5 years ago

Solved

'Banned'/Reservation Timed Out

Out of nowhere I got kicked out of a game awhile ago and now I keep on instantly getting kicked out of a match with a message saying I got "banned" (see picture) and on my first time trying to log in I would get a message saying that reservation timed out, but then I would be able to log back in right after. Trying to get in a match however, I would immediately get kicked and show me the 'banned' message again.

I've tried repairing the game files but it didn't seem like origin reported anything wrong with it

EA_Aljo
5 years ago
Hi there, @messagetyper.

For help with banned accounts, please see the following article. Thanks!

19 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @messagetyper.

For help with banned accounts, please see the following article. Thanks!
messagetyper
5 years ago
Is it possible to appeal for a misunderstood ban? It seems they think I've cheated, and while I did not, I know one culprit which might have made them think it's a cheat.
EA_Aljo
Community Manager
5 years ago
@messagetyper

Yes. You can use the link I posted in my last message for instructions on submitting a dispute.
Pidjuns
5 years ago
Hi there, did you ever get this issue solved? I am currently experiencing the same issue. I have opened a case with EA but I did so before I knew that there were others with the same exact problem described here.
nuzzlebuz
4 years ago
Mine is doing it also and it's annoying please fix this apex
Finn_2426
4 years ago
I had this happen with my account, so I created a second account while the first one was being resolved. The same issue happened with my second account. I raised a ticket, and they closed it saying that my ban was correct, so now I've created a second ticket. Please fix this issue.
BishopTempest
4 years ago
This is clearly a glitch, I'm getting the EXACT same problem. It tells me 'reservation - error time out', and then it gets in, I'm able to connect to a server, and I get a pop up message saying BANNED. I've only been playing 3 days and have a K/D of 1 and have never spoken to a single person in the game. This is clearly a bug on PC.
xilr8-tv
4 years ago
I had the exact same thing just happen to me, I installed the game on steam for the first time and login in purchased $40 in credits to buy the season pass and as soon as I tried to play online it said I was banned! When I reloaded the game I got the same timeout error as OP, then ban message again! This is insane, I haven't played the game since season 3, I just wanted to try it again and I gave EA $40 and they just banned me for NO REASON!! WTF!?!
EA_Aljo
Community Manager
4 years ago
Hi there, @xilr8-tv.

I took a look at your account. An advisor should be able to assist with this. please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
xilr8-tv
4 years ago
Someone must have looked at my account this morning, I had emails saying the PW was reset by y'all again. I just tried to login and it worked. Thank you!