SPOOKYLOOKY Just so you know, when you create a thread, it doesn't notify everyone, (such as the Community Managers), so it does take some time for someone, (such as myself, who's not employed by EA or by Respawn), to come along and reply to your thread.
As for the "no one gets help here" part, it depends on the thread as issues such as hacked and banned accounts are handled on EA Help, (where hacked players would reach out to the EA Support team, while banned players would reach out to the EA TOS Team).
As for other issues, (such as a bug not being fixed, players crashing, etc.), as far as I'm aware of, those do get reported and are investigated, but I don't know anything else about the process involving those issues, (and again, players can go through EA Help as well).
As for your issue at hand:
From what I understand, (and this is meant to be like an "auto response" of sorts, so you won't have to wait for my reply):
If there's more to the issue at hand that wasn't covered above, I'll try my best to point you in the right direction, (which you may need to reach out to EA Support through EA Help).
Thank you for your response, I appreciate it.
With regards to me claiming there was no response or support, I was referring to EA Help, having no responded or offered any assistance as of yet. I appreciate you responding here though.
As for your questions:
1. I play on PC but have cross progression and linked accounts, all of my data is correctly linked between all platforms.
2. Yes I purchased from this official site.
3. Yes it is the correct account, the same one I use to log onto the game with.
The money was deducted from my account instantly, while they sent an automated email saying it will take up to 24 hours for them to process the order and get the battle pass to me. Usually purchases like this with all other games are INSTANT, which is why I regret even considering using their website.
EA Help, once again I have said that they have disabled the previously available live advisors, so you have to wait such a long time. I would not have purchased on the website had I known this stupid process. I need the battle pass YESTERDAY, and now am considering buying it through another platform (not the website), but I will make it known that I will refund it since they are borderline scamming. And while I appreciate the help here, I realize there is no way for you to resolve my issue, which is with EA themselves. They have to add the pass to my account, but customer service, just like Roblox, is not their top priority, which is why they disabled a key feature of live help from advisors.
Community Manager
