Forum Discussion

6 years ago

brand new Xbox One X crashes every single game (turns itself off)

Have a brand new Xbox One X but can't play Apex without it crashing every single game. Initial game loads up perfectly fine and quick but am lucky to get more than half a game in. Crashes before the ...

PullMeiFinger

6 years ago

Shutting down like that usually means the CPU/gpu chip is over heating. It will shut down to prevent damage. But usually when this happens you get a message on startup informing you of what's happened. Assuming you have re installed the game after a full wipe and it didn't help then I'd say it was the co sole. Maybe badly seated heatsink? Does it sound loud when it's running? Fast fan speed?

THale8

6 years ago

@PullMeiFinger appreciate the reply. yes the fan is loud but it is only loud when playing apex. never gotten a message on restart of the console after a crash though. yeah ive deleted the saved game data then uninstalled and reinstalled a couple times to no avail.