Everytime I want to buy Apex Coins it says it’s unavailable. It has been doing this since I’ve gotten the game which was in February. Please fix this issue
If you're on a teen account there might be some parental controls set up to prevent in-game purchasing. That's something that would need to be changed from the parent account in the privacy settings.
/Kent
Community ManagerHey @KiZiah526.
Which platform do you play on? Also, where are you located, if you don't mind me asking?
/Kent
I play on Xbox One and am located in Tennessee
Community ManagerGotcha, thanks!
It sounds like this might be happening due to an age restriction on the EA Account. If the date of birth on the account is under a certain age it would block the ability to make purchases until it ages up to an adult account.
/Kent
Community ManagerIf you're on a teen account there might be some parental controls set up to prevent in-game purchasing. That's something that would need to be changed from the parent account in the privacy settings.
/Kent
it is doing or me
😢
So I buy on playstation store my Apex coins and I pay for it like $40 and never received my Apex coins, so what I have to do in that Case?
Community ManagerHey @Ripper_TDH,
If you still aren't seeing those coins I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. Unfortunately that isn't something we would be able to look into here on Answers HQ.
You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well.
/Kent
Community ManagerAre you also on PlayStation? If so, try power cycling your console to see if that helps.
If you're still running into the same message afterward I'd recommend getting in touch with PlayStation support so they can take a look. I'm afraid we don't have any visibility into the PlayStation payment system from our side. They should be able to see if there are any issues that would be preventing you from buying coins.
/Kent
Community Manager
