Forum Discussion
Hello,
What is the nature of the issue?
is it when you your loading the EAC splash screen, is it when you load into the game start menu or is it when you go into game?
What have you tried already?
- 7 years ago
@The_Tibber It on the start screen (where you can see Bloodhound, Wraith and Octane) this glich has been like this since April 2th after the update came out. its so frustration!!
- 7 years ago
Alright,
Just to ensure its not a file corruption issue could we clean out your system?
I want to be sure of two factors that may affect you:
Deep reinstall clean:
Follow section 2 of my guide: https://answers.ea.com/t5/Technical-Issues/In-Depth-Trouble-shooting-Guide/m-p/7472105#M165
Then section 5 of this guide: https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212
Firewall whitelist:
Follow section 4: https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212
Let me know how it goes. 🙂
The deep reinstall would do more than just uninstall and clean up files that are left on the system.
- 7 years ago
@The_Tibber to be honest all of the steps seen so complicated. I dont know what to do. and why this happening getting stuck on the loading screen?