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NiMaCGua's avatar
NiMaCGua
Seasoned Newcomer
4 days ago

Subject: Technical Issue - Wi-Fi driver crashing because of Apex.

Dear Support Team,

I am experiencing a persistent and frustrating technical issue that I have been unable to resolve. I'm hoping you can assist me in troubleshooting it.

The problem occurs specifically when I am playing Apex Legends. During practice in the firing range, my system will experience severe stuttering and audio skipping within 10 to 20 minutes of starting. Simultaneously, my Wi-Fi connection will drop, and I have found that the Wi-Fi driver itself disappears and becomes disabled in the device manager.

Interestingly, if I immediately press Alt+F4 to close Apex Legends, my Wi-Fi returns to normal and everything on the system functions correctly again. This issue seems to be exclusively triggered by playing this specific game.

Here are my computer's specifications:

CPU: Intel Core i5-14600K BOX

GPU: AMD Sapphire Nitro+ Radeon RX 9070 XT

Motherboard: ASUS ROG Z790-E WIFI II

RAM: DDR5 32GB (16GB x 2) @ 6000MHz, CL36

PSU: Seasonic Vertex GX-850 ATX 3.1

Cooling: Lian Li SHDROYSHIFT II LCD 360 AIO

I have already attempted the following troubleshooting steps, but the problem persists:

Replaced all hardware components (no change).

Performed clean installations of Windows 10 and Windows 11 (23H2 and 24H2 versions), but the issue remains.

I would greatly appreciate any guidance or assistance you can provide to help me diagnose and resolve this issue.

Thank you for your time and support.

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