Forum Discussion
Alright,
Just to ensure its not a file corruption issue could we clean out your system?
I want to be sure of two factors that may affect you:
Deep reinstall clean:
Follow section 2 of my guide: https://answers.ea.com/t5/Technical-Issues/In-Depth-Trouble-shooting-Guide/m-p/7472105#M165
Then section 5 of this guide: https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212
Firewall whitelist:
Follow section 4: https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212
Let me know how it goes. 🙂
The deep reinstall would do more than just uninstall and clean up files that are left on the system.
@The_Tibber I tried one of the option and i tried to open APEX this pops up
- 7 years ago
Okay find your volume icon at the bottom right and right click it.
then select sound settings.
Now select the sound device in the drop box:

If you only have one device it might be a driver issue.
If thats the case post a Dxdiag (this guide: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ )
and ill look up what driver you will need.
Who knows it might just be outdated. 🙂
Just so i know, what device do you use for sound? your Monitor? Headphones? Speakers? or something else?
- 7 years ago
I use Headphones
- 7 years ago
Hmm alright,
When you post your Dxdiag ill look up a driver for you. :D