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Delta4H's avatar
4 years ago

Cannot ready up and party menu says 0/0 players

Product: Apex Legends
Platform: PC
Please specify your platform model. EA or Steam
What is your gamertag/PSN ID/EA Account name? Doom_chazwell
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Fuze
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returned to the lobby after the game and could not ready up for a match
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1 or more
When did this happen? (dd.mm.yy hh:mm) 24/10/2021 
How often does the bug occur? Often (50% - 99%) After ~25% of matches
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? This only affects me when in a party (I think.) I cannot ready up. I cannot play training mode. I cannot play firing range. I cannot play any game modes. However I can buy micro transaction currencies. The party menu says 0/0 players (see attachment) and my name in the lobby sometimes disappears. 
What should be happening instead? I should be able to ready up and join the match.
Steps: How can we find the bug ourselves? Unsure. Seems to be a connection issue but I've tried all the basic and advanced connection troubleshooting.

7 Replies

  • Please, I don't know what to do! 

    My boyfriend and I have all those troubles playing Apex since season 10. Sometimes we are both ready, everything seams alright but only one of us enter the game. (Always missing a third teammate when only one of us is in a game) We have to reload the game every 2 games or so..

    We tried a lot of thnigs and nothing seems to work!

    We are on PC and in the same house.

    Thanks!!!

  • Hi,

    I've been encountering this issue since Season 8 which turned me off from Apex. Like Doomchazwell stated, this happens when playing with friends and it happens randomly after ending a game and going back to the lobby. I can go 4 games with no issues and then have it happen 3 times back to back. The current workarounds im using are Leave Party -> Return to Main Menu and trying to get back into the lobby with friends. If this doesn't fix the issue I need to restart the game completely.

    Here's the steps I've done so far to try and fix the issue.

    Nvidia Drivers Update

    Windows Update

    Install/Repair on both Origin and Steam

    Restart Router

    Did the Connectivity Tests (Even the TraceRoute application, no packet loss to the EA Servers).

    Checked my Time/Hour to make sure it was properly set.

    I'd be interested in the next steps if there's any to take since I enjoy playing Apex but having to relog/restart the game every 30 minutes has taken it's toll.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Delta4H, any chance you could try uploading that image again? We seem to have gotten the wrong one attached.

    Has everyone tried these steps to clear and/or change your DNS? 

    It may also be worth checking that you've opened the correct ports on your router. Those are listed over at the external PortForward website here: https://portforward.com/apex-legends/ 

  • Hi,

    I'll try the troubleshooting steps you've linked.

    I've also reattached the correct image.

  • A couple days after changing my preferred DNS server, the issue seems to have been fixed

  • @EA_Mako Hi, I did the port forwarding first without success but changing my preferred DNS did the trick, went 40-50 games without having the issue. Thanks alot!

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