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js5lz6ij84tc's avatar
js5lz6ij84tc
Newcomer
11 hours ago
Solved

Cant Access email

I dont have access to the email linked to my original ea account and im not logged in online either and i dont know what to do

  • Hi js5lz6ij84tc​,

    Sorry to hear you no longer have access to the email address linked to your original EA Account.

    Since you’re on Xbox, please first try signing in to EA Help using your Xbox account credentials instead of the EA Account email. If that Xbox account is still linked to your EA Account, this may allow you to access the account details.

    You can find the full recovery steps here:

    How to get back into your EA Account

    If you still can’t access the account or the original email address, please use the Contact Us option at the bottom of the guide. The support team can help with account recovery after verifying account ownership.

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi js5lz6ij84tc​,

    Sorry to hear you no longer have access to the email address linked to your original EA Account.

    Since you’re on Xbox, please first try signing in to EA Help using your Xbox account credentials instead of the EA Account email. If that Xbox account is still linked to your EA Account, this may allow you to access the account details.

    You can find the full recovery steps here:

    How to get back into your EA Account

    If you still can’t access the account or the original email address, please use the Contact Us option at the bottom of the guide. The support team can help with account recovery after verifying account ownership.

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