Forum Discussion

BombaClapped's avatar
1 year ago
Solved

Can't buy apex credits on steam,

Just bought £54.99 steam balance to purchase 6,700 apex coins
when clicking on 6,700 with bonus it wouldn't work but redirect me to the game
tried with the 4,350 apex coins worked but now when i click on buy apex coins the steam overlay wont even open. thanks respawn 10/10

Its really quite sad i can't even purchase what i intended to due to game error, Please fix your game.

feels like i just got scammed into spending more on the game,

plus maybe  if i was able to send a video you can see

''

Correct the highlighted errors and try again. 

  • The file screen recorder_07-11-2024_19-15-46-160.mp4 does not have a valid extension for an attachment and has been removed. jpg, pdf, docx, mpp, xls, ppt, pptx, rar, zip, jpeg, png, txt, log are the valid extensions.''
  • Hey @BombaClapped,

    Sorry to hear you're having some trouble getting your Apex Coins. 

    Please try signing out of Steam, fully closing it via Task Manager, then re-launching.

    That can often help with similar situations, however if you're still not able to get those coins after 24 hours please get in touch with our support team directly so they can take a look. They'll need these screenshots to look into this further so please be sure to have those available when reaching out, thanks!

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @BombaClapped,

    Sorry to hear you're having some trouble getting your Apex Coins. 

    Please try signing out of Steam, fully closing it via Task Manager, then re-launching.

    That can often help with similar situations, however if you're still not able to get those coins after 24 hours please get in touch with our support team directly so they can take a look. They'll need these screenshots to look into this further so please be sure to have those available when reaching out, thanks!

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 41 seconds ago
40,027 Posts