Forum Discussion

NoobbyGroovy's avatar
2 years ago

Can't change my account marketing settings in privacy tab

I noticed i wasnt receiving news in apex anymore so i looked at my account and noticed that, sure enough, my in-game news box was unchecked. So i go to click it, and nothing happens. I tried everything, even using another device but no matter what i do i can't check the box to get in game news again. I can check and uncheck other things in the security tab, but nothing happens when i click that specific one. What do i do?

I posted this in the apex forum, but no one answered.

5 Replies

  • Yeah that's what i tried but when i click the box to check it it just doesnt respond. My other accounts can check and uncheck it fine but this account is just unable. I can check all other boxes in my account settings as intended it's just this one that I for some reason can't change. It's not greyed out or anything it's just not doing anything when i click it

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Try opening the page from another web browser or incognito tab and see if that will allow you to enable those options. In case of any further issues, please get in touch with our support team so they can activate them for you. 

  • @EA_Pulsar I tried all of that I even tried it on different devices but it just doesn't let me click it. I tried to get in contact with support but the queue was stuck at 15 minutes remaining for over half an hour
  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @NoobbyGroovy Try to submit your case again from a different web browser or a new incognito tab and see if that works.