Forum Discussion
8 Replies
- KalleXH2 hours agoNewcomer
Im having the same issue, wanting to buy coins and when i do nothing happens and the money remains in steam wallet
- EA_cuervo1 year ago
Community Manager
@Nuk455x Thank you for the information, I've reported that to our team. Yes, I did everything step by step and I just tried to purchase it now and it still not working.
- EA_cuervo1 year ago
Community Manager
@Nuk455x Thanks for sharing the pictures. Just to confirm, did you complete the steps above to sign out and close Steam on the Task Manager?
Pictures.
- EA_cuervo1 year ago
Community Manager
@Nuk455x Could you please try to sign out of Steam, close the task in the task manager, restart your device, sign in again and see if you're able to complete the purchase? Platform is steam. Every time I would try to make a purchase for example $39.99 apex coins. I would authorize the purchase then it'll load and not go through. My money remains on steam. When I keep doing it, it still wont go through. Transactions won't go through.
- EA_cuervo1 year ago
Community Manager
Hey there, could you please provide some further information so we can assist with that?
Which platform are you playing on? If you can also provide a screenshot of what you see when trying to complete the transaction that will be helpful. Please make sure to not display any personal information in the screenshot when posting.Thanks
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- EA_Blueberry7 years ago
Community Manager