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yyze404's avatar
yyze404
Rising Newcomer
3 days ago

Can't unlink Steam from hacker's EA account. Need help.

Hi everyone and EA Community Managers,

I am facing a severe issue with my Steam account and account linking, and I am currently stuck in a support loop with EA Live Chat.

My Steam account (Steam ID: 76561198342624835, Profile Name: FSC_Ze) was previously compromised/hacked. The hacker linked it to an unauthorized EA account with the email "14*****@qq.com". I do not recognize or have access to this QQ email.

Because of this, I cannot link my Steam to my actual EA account to play EA games. I contacted EA Live Chat support , but the agent told me they couldn't help because I cannot verify ownership of the hacker's EA account (which is obviously impossible for me to do).

I am the 100% rightful owner of my Steam account. I can provide purchase history, receipts, and any other proof of Steam ownership.

Could any Community Manager please help escalate this case to the terms of service / account security team, or can anyone advise on how to get a manual unlink?

Thank you in advance!

launching
pc

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hi yyze404​,

    Sorry you’re dealing with that.

    If your Steam account was linked to an EA account you don’t recognize, I can understand why that would be incredibly frustrating.

    Unfortunately, account linking and unlinking issues like this can’t be fixed from the forums. EA’s account help pages say that if you think an EA account was hacked and another platform account was added, the next step is to go through the hacked-account recovery process. 

    You can also go here and scroll to the bottom for Contact us.

    Since you already have proof that you own the Steam account, make sure to mention that when you contact support. If live chat hasn’t been able to help much with this, you could also try using this webform instead and explain clearly that your Steam account was linked to an EA account you do not recognize.

    Hope you’re able to get it sorted out soon.

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