Forum Discussion

Rising Novice

1 day ago

case not created

i just got banned on apex for "Game enhancement" but i havent even cheated or used any programs to give me a advantage but then when i tried making a case it says "case not created" can someone p...

anticheat

EA_Mako

Community Manager

1 day ago

Hey KVDoesWork,

Sorry you're running into some trouble getting that appeal created. Are you able to try opening a new browser window in incognito mode to see if you're able to submit the appeal that way?

It may also be worth trying a different browser or device at that point. If you're still running into this after trying those options, do you still see the same issue when creating a regular case with support?