Forum Discussion

3 years ago

Solved

Code redemption did not work, and customer support wont help

So yesterday I was gifted 1k apex coins by a friend of mine. He purchased the coins from cdkeys.com Once I had received the code, I made my way to Origins and activated the code. Unfortunately for w...

EA_Darko
3 years ago
Hey @slackeroniuwu I understand that it can be frustrating but when speaking with our live support team I would recommend being polite and constructive at all times.

If having issues with missing purchases such as points then you would need to be able to provide proof of purchase: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

If making a purchase from an unauthorised seller then there can be a number of issues that we cannot assist with: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/

Purchasing EA PC digital games from unauthorized sellers holds a variety of risks. The following information can help you protect your account and yourself.

Our games are sold at various online and in-store retailers across the world, but sometimes these retailers are not all they may seem to be.

Some unauthorized retailers bring risks with each purchase you attempt to make, and they can put your account and personal information in danger. Make sure to protect yourself:

At best, you might get the wrong product or language version of a game you buy.

At worst, unauthorized websites may be phishing for your EA Account or payment information. This can result in losing access to your account or fraudulent activity with your payment details.

Additionally, any illegally obtained games and Product Codes will be disabled by us, and access to the product will be lost.

Darko

slackeroniuwu

3 years ago

@EA_Darko I dont think you have even read what I have typed.
The code I received was valid, and origins stated the code was successfully used. But nothing was added to my apex legends account.
And from browsing the forums it turns out im not the only one who has this issue.
I have already provided every single piece of information that the advisors have requested aswell.

EA_Darko

Community Manager

3 years ago

Hey @slackeroniuwu I'm going to close this thread as there is nothing more that we can do to assist on AHQ.

If you have purchased the code from an unauthorised seller and have an issue then you will need to contact their support in relation to any issues you run into.

Darko