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littlelawdad's avatar
littlelawdad
Newcomer
13 hours ago

Account progress just gone

Ive only ever played on Xbox. Turned on apex to find a fresh account. I have been playing since launch. Over 102 in game days. Everything is gone. Ea support did not help at all,saying there was nothing they could do and kicked me here.

I only played on xbox. Never switched ea accounts up. Never had cross progress on other platforms. Xbox is the only account tied to my ea. Ive downloaded my ea data and there is stuff there but when I log into xbox nothing. Ive renown loaded and checked the servers I was on. Nothing helps. 

missing content
xbox

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey littlelawdad​, 

    Sorry to hear that your progress is missing. Have you previously unlinked your Xbox account from an EA account and re-linked it?

    For context, game progress is stored at the EA account level, not by device or platform (e.g. Xbox). So if you've unlinked your Xbox account before, your accumulated progress would be stored in the EA account that was left behind. In that case, you'll need to locate the other account and re-link your Xbox account to it to regain access. 

    Let us know if that's the case, thanks! 

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