code:book

Good evening! I encountered a problem with the error message "Server connection timed out [code:book]. Details: ea.com/unable-to-connect. CONTINUE SID:21013319:11429959418420b-1342-4c49-803d-626e911f5c29."

I can assume this is because I opened the game through cloud gaming. However, the game works perfectly fine if I connect to the internet through my mobile phone. Unfortunately, this option is not available on a regular basis. Please help me solve it.