Forum Discussion
@daddieaddy Wanted to check is your daughter under the same network? Does she have any issues?
Also if you have not can you try some additional steps below, and if you run into an issue can you share a UOTrace (Requires PC)?
- Basic and Advanced Connection Steps
- Port Forwarding
- Default to an IPV4 address
- Try a different server
- Set up a Static IP
- Remove then Readd Gamer Tag to console
- 5 years ago
@EA_Illium How many people are you going to tell to try and fix it on their end. YOU KNOW THERE IS AN ISSUE. I love seeing these posts while you don’t acknowledge this, but hey, push out ANOTHER collection even, right? You guys should be ashamed, what an absolute joke.
- realmcmoe5 years agoSeasoned Traveler@EA_Illium Hi, I did all these steps today for the second time..It did not help
- 5 years ago
both xboxes are on the same switch then to the router. i have tried a direct line to router, wifi, on every xbox i have (6 in total) tried servers from all over the world in apex and it will not work tried static and dhcp it seems i am no the only one with issue, which is not at our end. all i want is to use my account, no one else in household has had any issues, 2 pc gamers a ps4 and the xboxes all work with apex on their accounts just not my one. i can log in on steam origin and ps4 but i have nothing as no cross progression all accounts linked to the same ea account. please can it be fixed
- 5 years ago
i forgot i have done the trace route thing and i have a text file here with the output
- EA_Illium4 years ago
EA Staff (Retired)
@daddieaddy When you ran the Trace Route, before making the txt file did it have your packet statistics and packet loss information?- 4 years ago
no packet loss only from unknown host, still no apex on my main account. i think Respawn/ea need to acknowledge this is an issue for alot of people across platforms.
- 4 years ago
seeing as the bloodhound recolour has no left the shop, am i going to be given compensation for not being able to use my own account to purchase it as i already had the skin needed?
seems to me all of us who, through no fault of our own missed out, need something to convince us we should even bother at all with apex