Forum Discussion

5 years ago

Code:Shoe Error Codes kick me out /Please HELP!!!!!!!!!!

My game has been Constantly for the past 6 weeks Giving me error codes and i haven't been able to play apex this whole time i have tried many different ways of contacting EA/Respawn and still have not heard anything back i just want my game to work its that simple The code i always get is ...... Code:Shoe it consistently kicks me from game most of the time before i hit the ground and also keeps me from connecting to matches ............Please i am a season 0 player and i just want to have an operational apex.......My platform is: Ps4 Psn:CoopDeritis

17 Replies

Oni_Wolf454
5 years ago
im not sure how to send the test through direct message the only time i can attach a file is in a reply that i have seen but i do have the tests saved
EA_Kent
Community Manager
5 years ago
Hey @Oni_Wolf454,

You can just copy the text from the file and paste it in a direct message, if you don't mind.

/Kent
EA_Kent
Community Manager
5 years ago
@Oni_Wolf454

Thanks for sending those results!

Looking at both trace routes I didn't see any measurable packet loss, and for the most part the ping looks OK. One thing did stand out though. I noticed the ping on the very first hop seems a bit high. This is the connection to your router/modem, so the ping on that first hop would ideally be pretty close to zero. High ping on the first hop could point toward a local network issue of some kind.

How is your PC currently connected to the internet? Is it using a LAN cable, or is it connected over wifi?

/Kent
Oni_Wolf454
5 years ago
it is connected over wifi
EA_Kent
Community Manager
5 years ago
@Oni_Wolf454

Would it be possible to try connecting it with a network cable instead? That way we can remove the wifi connection as a factor that might be causing these issues. If you have the option to connect with a network cable please give it a shot and try running a new UOTrace. Once you have the updated results please send them to me again in a direct message.

Thank you!

/Kent
Oni_Wolf454
5 years ago
its not possible to connect via lan. cable the router and modem are in another room but my connection shouldnt be a problem as far as gaming onliegoes i can play any other game perfectly fine
@EA_Kent
EA_Kent
Community Manager
5 years ago
@Oni_Wolf454

No worries, I understand if it's not possible.

If you're not able to connect with a LAN cable it might be best to reach out to your internet provider to see if they have any advice on how to reduce the ping on that first hop. They might have some suggestions on what you can do with your hardware that could make a difference.

/Kent