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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Community Crashing Troubleshooting Guide

Hello Legends, We're all extremely excited to hop into Apex Legends, but we know there are some players out there experiencing crashing woes. While you might not always see an immediate response fr...
bt119be's avatar
bt119be
7 years ago
This is absolute nonsense advice when we know it is CPU orientated. The software is bugged and please stop asking end users to correct this.

PC Troubleshooting

Try lowering the graphical settings within your in-game settings menu
Right-click on desktop shortcut icon and run "troubleshoot compatibility" before launching.
Repair the game in Origin. Within the Origin client right-click on Apex Legends and select "repair."
Switch from Full Screen to Windowed mode or Borderless from in the in-game settings
Close programs and overlays running in the background like Discord overlay, Origin in-game, Asus GPU Tweak II, MSI afterburner, Aura for ASUS, RivaTuner OSD, RivaTuner statistics. There might be some type of program running in the background or installed on your PC that is causing a conflict with Origin. By performing a clean boot, you close down all unnecessary programs needed to boot up your PC. Once you boot it up launch the game immediately.
Roll back your GPU drivers. We know updating them to the latest version is ideal, but we're seeing drivers 417.71 & 417.35 stop crashing for players
Turn off G-Sync (NVIDIA) or Freesync (NVIDIA)
Disable Shadowplay
Disable MSI Afterburner
Adjust Ambient Occlusion in NVIDIA control panel (Manage 3D Settings)
Adjust or disable all forms of Vsync for your monitor
Downclock GPU to default settings
Try uninstalling GeForce Experience (NVIDIA)
Increase your GPU and Windows power setting to Max. Open up "NVIDIA Control Panel" -> from the NVIDIA Control Panel, select the "Manage3D settings" from the left column -> click on the Power management mode drop down box and select "Prefer Maximum Performance".
Try reducing Texture Streaming from the in-game settings
Reducing VRAM usage from 8Go to 6Go (streaming texture option)
Reinstall the game to the internal hard drive and unplug external hard drives that aren't being used
Add Windows Defender Firewall exceptions: (Control Panel\System and Security\Windows Defender Firewall\Allowed Apps). Make sure to add and check both boxes for Origin's Launcher program. How programs and anti-virus programs can conflict with Origin.
  • OhOkYeah's avatar
    OhOkYeah
    Seasoned Rookie
    7 years ago
    How do you know it's CPU related?
    • bt119be's avatar
      bt119be
      7 years ago

      How do you know it's CPU related

      If you know anything about instruction errors you will know it's a code error. I write code myself for apps and this type of error is always present when an instruction set is not supported by a certain CPU because i have been using a "general feature set" that has been updated by newer CPUs, that is why most software company's employ "Beta Testers", to root out these types of errors. This game has made you ALL beta testers for free (and you thing your getting a great deal). EA took a great risk (they know this) and it paid off!! apart form the suckers like me who know what they are talking about.

      The image as attachment is "100% pure" CPU related

      The above is how I know it is CPU related because I know what causes this and I think I am qualified as a programmer to understand what it means; Illegal instruction is caused by buggy software or software trying to run on unsupported CPUs .

      I hope this answers your question.

      Pete

         

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