Community Manager
Community Manager
@Onijai wrote:
This really helped me!! Try this first, guys. Especially AMD folk.
Cap your frame rate.
Go to origin->game library->right click on Apex ->Game properties->advanced->and put in Command line arguments: +fps_max 100. (You can try setting it lower too (90, 80, etc.)
@Ailestala
This guide is a compilation of workaround fixes from what we've seen through various topics posted on our boards. It's a shortcut to steps that can help get you into the game right away and help save time searching through multiple pages to find answers. We understand this is frustrating and I want to let you all know this is currently being investigated by the Respawn team. They made a statement last week regarding PC stability here
We are seeing a lot of success with players capping their frame rate right now. It looks like rolling back your GPU drivers, capping frame rate like what @Onijai said above, and playing in borderless video mode are having the most positive results. We hope these workarounds help get you into the game with minimal performance issues while this is still being investigated.
If there are any new workaround fixes that you've came across that isn't yet posted up on the guide we highly encourage posting those here.
"this is currently being investigated by the Respawn team"
Which crash is being investigated? I was told by another EA member on 21st Feb that the studio was looking into dxgi_ crashes but no thread for bad_module info because it is "so broad and generic". Picture attached. (the post removal was perfectly valid, I'm not arguing that, btw.)
I responded to that message immediately, asking whether they were interested in the bad_module_info crashes and received no response, so we must assume that this game will remain unplayable?
Can confirm I've tried every 'fix' listed here and beyond, and I've yet to stumble into an actual fix.
Community Manager@JOOOOKD
The team is currently aware of the error "bad_module_info" and we have a post we're tracking below.
https://answers.ea.com/t5/Technical-Issues/Bad-module-info/m-p/7422172/highlight/true#M834
Thank you for the prompt response. Can that thread then be pinned like the DXGI error thread so users know to post information there? Or perhaps start an official thread?
I've been combating this issue since launch and missed that post, and I've been actively looking. I wouldn't have known you were tracking that specific post.
Thanks
Respawn still aren't interested in bad_module_info crashes? Any word on even just a pinned thread for data collection, like the DXGI one? I'm not expecting customer support to fix the crashes but not even a pinned thread? It's been a month. It's frankly concerning that every dev update on reddit acknowledging the crashes just points back to this thread, and never actually addresses the issue.
@Comanglia saw your name pop up and just wanted to say hi, I'm still using your TF2 FPS cfg to this day. Big thanks!
I Was once suffering from the no error crashes to desktop, so frequently that eventually I couldn't finish 9 out of 10 games without one.
I will now share with you the only way I stopped these crashes (I tried everything in the troubleshooting and them some, with no luck). I had to change my graphics card, flat out. I'm hoping this info will be helpful because this crashing is crazy. Please forward this info to the Respawn team.
System info,
Windows 10 home premium (Various builds attempted, no change. Current working build 17763.316)
Motherboard: ASUS P8Z77-V LK LGA 1155 Intel Z77 HDMI SATA 6gb/s ATX with latest bios revision
CPU: Intel Core i5-2500K LGA 1155 (stock settings and overclocked had no effect)
RAM: CORSAIR Vengeance 16GB (4x4gb) 240 pin DDR3 SDRAM 1600 (PC3 12800)
HDD/SSD: Tested various HDD's and SSD with no change, western digital blue 7200 rpm 1tb HDD and 250 GB SSD all crashed until the GPU change.
OFFENDING GPU THAT CAUSED CRASHES: Gigabyte AORUS rx 580 8gb (Tested all drivers from december to current 19.2.2) (Tested stock settings, overclocked, removed afterburner etc. No effect
GPU THAT IS NOW WORKING CRASH FREE: EVGA GTX 960 with driver package 417.35 at stock settings without precision software.
That's it. No more crashes AT ALL (I mean this, not just the placebos people are claiming worked and not returning to edit their posts when it inevitably crashed again, because IT DID crash again) since removing the rx 580 and installing the gtx 960. That card, coupled with my exact setup caused the notorious CTD without error constantly with no pattern whatsoever.
I tried every troubleshooting technique imaginable, in every way and during every moon phase etc. Nothing worked until I changed this hardware combination.
I have attached my dxdiags from the crashing system hardware combination (rx580) and the working system hardware combination (gtx 960)
Please get this to the team because people can't just grab another GPU like I did. This is a great game with an ugly problem plaguing it.
Nice knowing someone's looking into this.
Over time I've tried a lot of community workarounds. I was unable to find one that works.
I've attached the last error log file and current dx diagnostic, maybe it will help in reproducing.
Community Manager
