After playing 1 or 2 games, when I enter loading screen before character selection for the next game, it loads for a long time, then the screen just skips the whole character choosing process and I end up on the ground frozen with a very messed up HUD(with usually all the red symbols on the top right). After a few seconds, I crash and then it half the times says either connection timed out (code-net), or anti cheat is not working properly. I have tried multiple things to fix this issue. I have repaired Anti-cheat, I have repaired the game itself, I unisntalled and reinstalled the game, I flushed DNS, and I even deleted cache. I play Apex on the lowest settings possible cause I have a potato PC. After I uninstalled and reinstalled Apex, the first 4-5 games were perfectly normal, but then after it started happening again. I don't understand what is going on. Only some games go perfectly fine but the rest I just keep crashing. I don't think this is a network issue. I don't like not being there for my team and leaving them in a 2v3 or 1v2 situation. Please help me with my current situation. Thank You very much.

This is a big issue in the Japan servers. I play with a group of friends and it happens to all of us. It's more stable if we use another region (such as Taiwan). When stuck in the loading, we get put in the screen seen before legend selection, and about a minute later, we are on the dropship with everything frozen. We can rapidly ping around the map and teammates will see it, but we cannot see anything when not properly connected. AV off, reboots, repairs, nothing there fixed it. It only started happening about a week ago.

@CSPhobosJP Yea Im in Japan and I cant even play because of this error.... Its been happening for days now. I gave up trying to play. Also, the servers are worthless after 9pm. Packet loss is 10%+. And the amount of blatant cheaters on Asian servers has been off the charts lately. They need to keep Chinese players off Japanese servers....

If your PC is struggling with resources, you may want to try restarting your PC with a Clean Boot before playing. https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/Another helpful test might be to disable your anti-virus and see if that impacts game stability.

Yeah I have already tried a clean reboot before but it hasn't worked. I did it again after you mentioned it and still hasn't changed anything. First few games its fine, then it goes downhill. I also disabled my antivirus/firewall and first game went normal but then afterward it started to happen again. Thank you for your help but this problem still continues to persist.

@EA_DavidYeah I have already tried a clean reboot before but it hasn't worked. I did it again after you mentioned it and still hasn't changed anything. First few games its fine, then it goes downhill. I also disabled my antivirus/firewall and first game went normal but then afterward it started to happen again. Thank you for your help but this problem still continues to persist.

Connection timed out/ Anti-Cheat not working

13 Replies

EA_David
Community Admin
6 years ago
If your PC is struggling with resources, you may want to try restarting your PC with a Clean Boot before playing.

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Another helpful test might be to disable your anti-virus and see if that impacts game stability.
phantomblitz333
6 years ago
Yeah I have already tried a clean reboot before but it hasn't worked. I did it again after you mentioned it and still hasn't changed anything. First few games its fine, then it goes downhill. I also disabled my antivirus/firewall and first game went normal but then afterward it started to happen again. Thank you for your help but this problem still continues to persist.
phantomblitz333
6 years ago
@EA_David
Yeah I have already tried a clean reboot before but it hasn't worked. I did it again after you mentioned it and still hasn't changed anything. First few games its fine, then it goes downhill. I also disabled my antivirus/firewall and first game went normal but then afterward it started to happen again. Thank you for your help but this problem still continues to persist.
darkzoan
6 years ago
@EA_David I keep reading these solutions but it does not work. My PC is a beast and it is happening while I type this message.

You cannot ask someone to play without his/her antivirus.
EA_David
Community Admin
6 years ago
@darkzoan Aye, disabling AV would be for a very temporary, limited test. Sometimes the AV will block some aspect of a game or Origin and this can narrow in on it. It's absolutely not intended as a solution, just a way to home in on where the issue may lie.

@phantomblitz333 I wonder could there be an issue on the router side. You say you can often play for a bit, so please try playing as normal, then when you encounter the issue next, try power cycling your router and see if this has any impact. It's still quite unclear where the issue lies (networking/PC stress/other) and this might help.

Now it's possible that server side issues are a factor, but it's worth running through troubleshooting anyway, to cover any local issues.
CSPhobosJP
6 years ago
This is a big issue in the Japan servers. I play with a group of friends and it happens to all of us. It's more stable if we use another region (such as Taiwan). When stuck in the loading, we get put in the screen seen before legend selection, and about a minute later, we are on the dropship with everything frozen. We can rapidly ping around the map and teammates will see it, but we cannot see anything when not properly connected. AV off, reboots, repairs, nothing there fixed it. It only started happening about a week ago.
SaikenJP
6 years ago
@CSPhobosJP Yea Im in Japan and I cant even play because of this error.... Its been happening for days now. I gave up trying to play. Also, the servers are worthless after 9pm. Packet loss is 10%+. And the amount of blatant cheaters on Asian servers has been off the charts lately. They need to keep Chinese players off Japanese servers....
phantomblitz333
6 years ago
@CSPhobosJPis it just Japan servers? so if i play on other servers this issue won't occur?
@SaikenJP agreed... it usually gets worse in the night, I just give up at that point
I thought I was the only one... but my friend didn't seem to have any issues when playing with me few days back, I was the only one who would have this problem. I wonder why that was the case then.
@EA_David if the servers are the issue then when could we be expecting a patch? if not then anything we are missing from our side?
OilYoshi
6 years ago
theres another thread on this which stopped getting responses
https://answers.ea.com/t5/Technical-Issues/I-ve-got-the-penalty-for-leaving-match-at-rank-match-caused-from/m-p/9002108/highlight/true#M70595
must be a Japan server issue if some of the above is true. i literally never had issues until this week, and now i can’t play over 1-2 games without losing RP and 10 min match penalties
CSPhobosJP
6 years ago
@phantomblitz333 It hasn't happened to me when I play on the Taiwan servers...(knock on wood)
Anyway, it sounds like they're looking into it. https://answers.ea.com/t5/Technical-Issues/I-ve-got-the-penalty-for-leaving-match-at-rank-match-caused-from/m-p/9005728/highlight/true#M70679