Hello. Ever since tuesday i’ve been getting very bad packet loss in apex. I’ve tried everything: restart xbox, restart internet, soft reset console, reinstall apex, and nothing is making it work like normal. My internet stats are 40mbps download constant and 10mbps upload so it can’t be my internet speed the server selection also says i’m getting no packet loss whatsoever and under 20 ping.Its physically unplayable, so a fix would be nice.
Thanks,
James
interesting it seems to only be kings canyon (a competitive game mode) that i’m lagging on and i’ve got a ban for leaving because the lag is unbearable 🤦♂️
Community ManagerHey @jamesbond230.
Let's try running through some troubleshooting steps to see if we can help out with this. A good place to start would be with the basic connectivity troubleshooting steps over at the EA Help website.
If you're still having trouble with packet loss after that check out the Xbox-specific steps as well. Let me know if you're still running into the same issues after that. Thanks!
/Kent
Hello again, I've been testing multiple things, such as lag in other games and when i get packet loss in apex. It seems to be on and off and it usually happens on ranked (kings canyon). I've done the steps you have told me to and they haven't changed much, maybe reduced the packet loss but thats it. I downloaded the UO program and it says my packet loss is 0 on everything but 2 ips. I can send my results if you need them.
After trying to play some more its happening completely randomly, its happening on worlds edge too
Community ManagerCan you direct message me those UO Trace results when you have a chance?
Thanks!
/Kent
Ive sent you my results. This is very strange because i was playing just fine about an hour ago and i came off for a break, and after logging back onto apex im getting packet loss. Ive been testing my internet speed and every time ive tested its been over 40mbps so it cant be my internet, also considering my ping in other games is completely normal (under 12ms). Apex says im getting around 20 ping even when this packet loss is occuring. something else ive noticed is i cant connect to the lobby, itll just keep saying "connecting to lobby".
Hope this can get figured out soon so i can start playing again properly.
Thanks,
James
Hello,
im experiencing something exactly the same. At first I though it was my WiFi, then I thought it was other devices bugging it out, then I tried the xbox itself.
i then then wired in the Xbox and same issue as you describe.
i have done tests on my connection and it’s
0% packet loss
23 latency
40ds
11us
so no reason to lag. It seems to be progressional, I can play for a couple of games before the packet loss logo arrives deeming it almost unplayable.
please assist
I have exactly the same symptoms as others have described here. Have played Apex for 600 hours without this problem, now about 1/3 games have constant packet loss for the entirety of the game, and get a code net error when trying to disconnect. All servers report 0% PL on the main menu, and changing server does not help.
Community Manager
