Forum Discussion

4 years ago

Continuously asks me to reset my password; cannot log in even after doing so

This is a very frustrating issue that I cannot myself find a workaround or solution for. When I launch Apex from my steam library and get to the login screen, it tells me my credentials are expired, ...

EA_QueenBee

Community Manager

3 years ago

Hey @edwgod,

If you're trying to sign in but keep being asked to reset your password, then it's possible your Steam account is already linked to an old or disabled EA account. I recommend that you reach out to our live support team so they can take a look for you, and see how they can best help you:

https://help.ea.com/en/contact-us/

ShArKyy1518

2 years ago

I am running into the exact problem. when I open my apex from steam i am met with a msg stating reset your password and then when i do so I am given the same msg. I am unable to attempt to login using a different EA account so I do not know what to do and the only other EA account I have has never been connected to any steam account so I am confused.