4 years ago

CRASH

When making the first descent of a match, APEX crashes and force-quits the app without showing any error message.

26 Replies

EA_Darko
Community Manager
4 years ago
Hey @disease_phobia for accuracy we would need to have the full DxDiag in English, you can do this by setting your system language to English.

Darko
disease_phobia
4 years ago
It was done. Sorry I'm late.
DxDiagEng.txt97 KB
disease_phobia
4 years ago
I set the system language to English and started dxdiag.exe, but there are still a few Japanese parts left.
SoloYamamoto
4 years ago
@disease_phobia I have the same issue. I've had 10 disconnects either at the start of a match or during, since the launch of the season. I've witnessed this with other team members as well, suffering disconnects during and at the start of a match. No error messages with me, just shuts down the client.
EA_Darko
Community Manager
4 years ago
Hey @disease_phobia based on what I can understand, there are a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

I'd also recommend trying the game on a new Windows admin account.

Let us know how you get on.

Darko
disease_phobia
4 years ago
Just keep in mind that the crashes started happening as soon as I updated to Season 12.
There was no such problem in the previous seasons.
EA_Darko
Community Manager
4 years ago
I can only work with the info provided and your DxDiag is showing issues and errors @disease_phobia.

Darko
l33xu
4 years ago
@SoloYamamoto Yeah. I feel you. Happens to me, to my friend that I'm playing with. Today it happened to both my teammates at the same time. In ranked.
SoloYamamoto
4 years ago
@l33xu It's happened five times for me today. It's happened just now. It crashed so hard it's stuck on the screen and I cannot exit it, even through task manager. @EA_Darko it's not a single user issue, it's a widespread issue. Fix the connection to your servers!
DOSBOMB
4 years ago
This crashing started happeing in season 12, before there was no crashing, happens to me on my 6800xt, my friend on his 2080ti and another one on his 1060, in season 11 nothing. Sfc shows no errors in the system, and the drivers have been updated. Even tried vertyfying the files, and after that uninstall reinstalling.

Edit, can now add 4th friend with a 3060ti to this list, so defently the game that's broken