Forum Discussion

6 years ago

Crashes since the latest update

Since the latest update (updated 13/9/19) I am experiencing a crash every 30-40 min on PC. This has never happened before! Attached crash report Any other information I need to provide besides the r...

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JustPatra

6 years ago

Two days ago, i was playing Apex with one of my friends and unexpectedly I got a crash, the one from the photo, and now the game is crashing continuosly. I have updated all the possible drivers.I also reinstalled the windows because i had problems with that and still nothing, installing and reinstalling the game. I;m playing from a GTX 1660 Ti 6Gb , not overclocked,with the nominal frequencies with a Ryzen7 2700x with 32 gm ram 3200 mhz,the connection is via cable and I don t know what to do.I was never playing with a larger VRAM than mine. I never got the crash in loading screens, only during the match

I already contacted the EA support and they recomended me to erase the cache file of the Origin and restart the PC, the same result.

Please help me!!!

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CroL0co

Rising Veteran

6 years ago

I had crashing problems before, to be precise with the cpu, my usually 100% overclock wasn't stable on Apex. After one of teh big patches, I think for teh start of season 2 they addressed the problem with the Intel cpu's and then the crashes stopped even with my old overclock.

Now after the "Run & Guns" patch the crashes started again. The first thing I tried was lowering my cpu overclock, but eventually the crashes started again. I also tried the last 3 Nvidia drivers, but that also didn't help. After I installed the Nvidia driver version 436.02 without Geforce Experience the crashes were less frequent, but they still happen.

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EA_Blueberry
Community Manager
6 years ago
@CroL0co

If you search "Windows Update" in your desktop search bar and update to the latest Windows 10 build does that fix this for you? We've seen some positive results from players once they update to the latest build.

Have you tried setting your clocking speed to default settings?
- CroL0co
  Rising Veteran
  6 years ago
  @EA_Blueberry wrote:
  @CroL0co
  If you search "Windows Update" in your desktop search bar and update to the latest Windows 10 build does that fix this for you? We've seen some positive results from players once they update to the latest build.
  Have you tried setting your clocking speed to default settings?
  I didn't put my clock speed to default yet, but I did an Apex repair in the origin launcher and this evening I had 0 crashes. I will update if the crashes start again. I don't know why, but when I press windows update it says the updates are up to date and I know it can't be true because I'm still on the 1809 build. I guess the updates need some time to appear because I didn't set them to automatic update.