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cyvhcdbmsuv2's avatar
cyvhcdbmsuv2
2 years ago
Solved

Cross progression deleted old account

I had my Xbox account under my EA account, but when I signed into that account on my pc and linked my steam account, it deleted my apex progress from my Xbox account and just gave me a brand new acco...
cross-progression
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @cyvhcdbmsuv2 

    It looks like your Xbox account may have been linked to a different account previously. You could try relinking it to the previous account to restore your content. If you don't have access to the previous account, or don't recall what it is, open a case with an advisor here so they can assist. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@FABUL1Ss 

We're looking in to badges that are not obtainable in-game anymore. Unfortunately, we're not able to return your progress otherwise.

It was a different issue with that streamer. They legitimately had the wrong level account used as the primary, but that's not the case with your account.

FABUL1Ss's avatar
FABUL1Ss
2 years ago
@EA_Aljo Sorry ,I m just angry for this. Not you.

I see many people on Twitter having the same problem.
Why there is no account select option?

or i don't want cross progression option

I just don t get it.

Why i wanna play this game now ? For just skins ?

First they lied with Battlefield 2042 i bought that game 70$ pre order. And yeah... Now they deleted my main apex progress... Great.
  • l3h00die's avatar
    l3h00die
    2 years ago

    bruh im having the same problem ☹️ been back and forth with EA help and everytime im told the same thing, go to form or ask for help again

    then they say to unlink but the they wont let you unlink for months!! now i gotta wait 5 months to unlink to hope i get my stuff back

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