Cross Progression Issues

Hey @3500ReaPer,

Did you link your Xbox to a different EA Account than it's been connected to prior to this?

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

You would need to re-link the original accounts to try restoring access to any missing progress. Please contact support directly if you need any help with that process.

I've only ever had a single EA account, because I was required to create it to play apex. I have not connected it to a different account prior to this.

Hey @3500ReaPer,

Thanks for the clarification!

Just looking over the account itself, it does look like the Xbox account was unlinked from this EA Account back in January.

It looks like that's around when this account went through Cross Progression as well. 

Any time you unlink an account there's a chance your progress will be lost permanently. If you re-link the same platforms (as you've already done) there is a chance that progress will be restored, however it's not something we can guarantee.

Unfortunately, if you've re-linked the same accounts but the progress still hasn't appeared for you, that progress would be lost. We are not able to manually restore progress if it isn't recovered via re-linking.

@EA_Mako Oooh I remember now, but I believe I only did that because the progress was not showing in the first place. I still see my account progress on third party websites and I have friends added on my EA account, just not in game. Is there a definite way to know is all my progress is deleted?

@3500ReaPer 

I'm afraid if your accounts have been re-linked and you're on the original EA Account where the progress was earned but still aren't seeing that progress, that would be the definitive way.

Have you played fairly consistently since January, or did you take a break and are just returning?

I'm not really sure how this site works, but I think I dm'd you. I still do not see the progress when I sign in through my xbox and would like the try the other method if that is possible. I have not played much since January, if that's when the cross progression took place, I am fine with losing any data after that.

I'm having the exact same issue they said they will link it with my xbox gamertag and said it should be done i checked it 8 hours later and then now 23 hours later and still nothing all its done is set me as a level 1 with no progress and none of the stuff I had so many heirlooms and spent probably 5 grand on this game and it's not giving me my stuff and I'm losing hope as well.