Heya,
As far I'm aware, this prompt shouldn't show up anymore as the main merge has gone through. (Not 100% sure about this)
So cross progression has already rolled out for all accounts, even for those that have not received a message.
If you do not have the progress from your PS4 on Steam and vice versa, then it's highly likely that you have your PSN account linked to a different EA Account than the one your Steam account is linked to.
You can check which platform accounts are linked to your EA Account via this page: https://myaccount.ea.com/cp-ui/connectaccounts/index
If it's indeed the case that your PSN account is linked to a different EA account than the one your Steam account is linked to, then it's not possible to merge this data together.
Like I said, both accounts are linked to this EA account. I have been playing this game on and off but I'm yet to get the progress form my playstation account (which has much more progress than the steam/pc one)
Were any of your platform accounts relinked from an EA Account? (e.g. unlinking your PSN from one EA Account and linking it to another)
Even if they are currently linked to the same EA Account, if they ever were relinked after you made progress, then whatever progress you made would've been left on the previous EA Account.
I don't want to make you repeat yourself, so sorry for asking, but I just have to make sure, have your PSN and Steam account always been linked to the same EA Account?
If they have been linked to the same EA Account for a while and you have not received any data between platforms from cross progression, then it could be potentially something else. If I recall correctly, some unlucky players did have their progress lost during cross progression, but they did receive a lot of Apex Coins, Crafting Materials & Legend coins to compensate for it. Have you received a lot of currencies since then? If so, that might explain what happened. (In that specific case, the progress cannot be reverted sadly enough)
Yup, ive had both linked to this account and this account alone, albeit I linked the psn one much later then the Steam one; once I found out cross save was coming.
Community Manager
