Forum Discussion

2 years ago

Solved

Cross Progression Unlink Questions

Hello, As the title states I have a few questions on how the unlinking works. Back towards the end of last year I set up my account for Cross-Progression by unlinking my Xbox account from it's stand...

cross-progression

EA_Illium
2 years ago
Hi @Draven1613

To confirm we cannot guarantee you will be able to get your items or progress back. This is mentioned in the unlinking accounts article above:

If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @DravenShank

Here is some information that might help use here.

First, progress is stored at the EA account level (unlocks, items, progression) and not the Platform account (PSN, Xbox, etc). If you unlink a platform account from the EA account it was connected to when you made that progress you will not take it with you to another EA account, instead you will have no progress on the platform and effectively be starting over.

If you have done this, you will want to relink your Xbox back to its original account to attempt to restore progress. For more information check out our help articles.

In order to unlink an account you will need to be able to log into your EA Account Portal and then navigate to the connected accounts under the "connections" tab. You will need to be able to sign into both the Original EA account (to relink Xbox) and the new one (to unlink any platform you wish to).

Cheers!

Draven1613

2 years ago

So, I unlinked my account and relinked it to the original EA account that I had. Nothing got restored when I signed back in to Apex on my Xbox. I am assuming as you keep saying that it **may** help to relink them I have completely lost everything and there's nothing I can do?

EA_Illium
EA Staff (Retired)
2 years ago
Hi @Draven1613

To confirm we cannot guarantee you will be able to get your items or progress back. This is mentioned in the unlinking accounts article above:

If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

Thanks!