Forum Discussion

IvanTheStick's avatar
IvanTheStick
2 years ago
Solved

Cross Progression unlink

So I recently got back into Apex and I heard that cross progression was finally added which I was looking forward to. I signed into my ea account for Xbox since that’s where I have all my stuff and w...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @IvanTheStick,

    As you had mentioned finding, unlinking your account will typically cause your Apex progress to be lost. This warning also pops up when you go through the process to unlink an account.

    This is because your progress is stored on the EA account level, not individual platforms like your PSN or Xbox accounts.

    If you unlinked your Xbox account and linked that to the EA account with your PlayStation progress, you'd be able to access that PlayStation progress on both Xbox and PlayStation, but none of the Xbox progress would transfer over - that's still on the original EA account itself.

    If you're wanting to try recovering that progress you will need to re-link the Xbox account to its original EA account. If you have trouble with this, please contact support.

    Unfortunately that means if you have progress on two separate EA accounts, there is not a way to merge or combine that progress. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @IvanTheStick,

As you had mentioned finding, unlinking your account will typically cause your Apex progress to be lost. This warning also pops up when you go through the process to unlink an account.

This is because your progress is stored on the EA account level, not individual platforms like your PSN or Xbox accounts.

If you unlinked your Xbox account and linked that to the EA account with your PlayStation progress, you'd be able to access that PlayStation progress on both Xbox and PlayStation, but none of the Xbox progress would transfer over - that's still on the original EA account itself.

If you're wanting to try recovering that progress you will need to re-link the Xbox account to its original EA account. If you have trouble with this, please contact support.

Unfortunately that means if you have progress on two separate EA accounts, there is not a way to merge or combine that progress. 

Zrevik's avatar
Zrevik
2 years ago

im having the same issues and it truly is the dumbest thing ever ive never had this issue with fortnite or any other game why has ea made it so anti consumer ive paid for all this stuff on two account because you guys didn't have cross play to begin with now you're saying i cant merge the two to have the stuff i worked for and paid for with my money that's low . people usally will sign in with the platform that they play on so when they go to another platform they'd do the same thing so eg making new account and then when you guys finally make cross progression an thing after years of not having such a basic thing you screw it up by locking people from not merging their progression over the several accounts. ive lost all faith in ea such a shallow and * company 

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