Forum Discussion

AuroraTitan's avatar
AuroraTitan
5 years ago

Crossplay enabled on xbox but won't let me enable on apex legends

I have my crossplay activated on my xbox but in my apex legends settings it is grayed out and will not allow me to enable crossplay. I was even kicked from my club just now can someone at ea or respa...
Danonyte's avatar
Danonyte
5 years ago

I am having the same issue. Hopefully it can be resolved. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey @Danonyte  @AuroraTitan  Could you try to power cycle the console and see if that helps. 

     

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
    3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
    4. Plug the console power cable back in.
    5. Press the Xbox button on your console to turn it on.

    Thanks!

     

    /Atic 

    • AuroraTitan's avatar
      AuroraTitan
      5 years ago

      I have done that. And I also been able to play crossplay but I think my buddy having made our club on pc may be why I was kicked from it... But the options for crossplay are still greyed out on apex not sure what to do

    • tiriusrand's avatar
      tiriusrand
      4 years ago

      It ls not working for me either, my friend is on an xbox one X and his crossplay setting is greyed out. Im on ps4 and my crossplay setting is on.

      • AKHILL2008's avatar
        AKHILL2008
        4 years ago
        • It doesn't work for me either I already struggled to get my account back from getting apex again and now I can't add my friends on different platforms my x box setting for cross play is on and my server is fine but all the answers and ways to solve it are just change the x box setting and change server

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