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CitrusBandit13's avatar
CitrusBandit13
5 years ago

Crossplay Issues (Xbox Child Acct + PC)

Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
setab1991's avatar
setab1991
5 years ago
@EA_Kent Hi I’m having the same issue as a lot of people where I can’t play with other console players and I’ve just checked the privacy settings on my Xbox account which is enabled to crossplay. Can you look into this, my account name is Setab
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @setab1991, 


Were you able to try any of the previous troubleshooting steps that I mentioned before in this thread? Is the same issue still happening after that? 

/Kent

  • PooGuy69's avatar
    PooGuy69
    5 years ago

    Similar issue. We have a gold account which can find and receive crossplay friend requests fine. We have an associated xbox account which cannot find or receive crossplay friends. The associated xbox account is on it's own EA account and is an unrestricted adult account on xbox. No idea why this doesn't work.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @PooGuy69 

      Just to confirm, have you checked all the privacy settings on the other account to make sure it's set up to allow crossplay and invites? Also, are you playing on an Xbox One, or is this a Series X/S? 

      /Kent

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