Crossplay Issues (Xbox Child Acct + PC)
Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
Forum Discussion
Hes playing on an xbox. Weirdly if he plays on his switch it's not greyed out but he doesn't give him xbox account even though we logged in with the same EA account so he wants to.play on his xbox as it's also better.
EA_Kent
Community Manager
Community Manager
Do you mean that both the Nintendo account and Xbox account are connected to the same EA Account?
/Kent
As he couldn't play with his friends on the xbox due to the setting being greyed out he downloaded apex legends on his switch to play with them. When we logged in using the same EA account and none of his progress or skins were on the account and he had to start again so it looks like a whole new account.
He wants to play on xbox with his friends so he has all his progress etc and prefers playing on the xbox but can't because of the cross platform setting being greyed out.
- EA_Kent
I see, thanks for the details. Apex Legends doesn't have any sort of cross-platform progression, so unfortunately none of his progress would carry over to the Switch.
Do you have parental controls set up on your son's Xbox account? If so, have you had the chance to double-check and make sure that cross-play is allowed under the parental controls? If that option is disabled in the Xbox settings it might be why he's not able to play with his friends there.
/Kent
Hi,
All xbox settings are correct, he plays cross platform on fortnite fine. No parental controls and it's not a child account as its mine. We don't have separate accounts its all one.
Thanks,
Louisa
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