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xxaanzz's avatar
xxaanzz
Newcomer
8 hours ago

Data Center: Downloading 0 in apex

Can someone help me, i tried verifying the files, restart my pc, turn on/off my wifi, i tried everything but im stuck at loading screen and it says “Unable to connect to EA Servers. Please check your Internet connection and try again. See ea.com/unable-to.connect for more information

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hey xxaanzz​,

    Sorry you've had some trouble getting connected here. Repairing your game was a good start, and restarting your computer and router are typically great to try as well. It sounds like you're on Steam with the mention of verifying files, but if you're using the EA app I'd also try clearing the cache with these steps.

    Beyond that point the next thing to check is that there aren't any other programs or processes that may be interfering here. Most commonly this tends to be antivirus or other security software, but it's worth checking these troubleshooting steps to go through that process in a bit more detail.

    The link above also has some additional connection related steps to try such as changing your DNS and a few other router-related settings. Please give those a look when you're able!

    Quick Edit: If your ISP is Globe, it does look like a number of others using that ISP are affected as well. If you're still having trouble after the steps above, please be sure to reach out to your ISP as well for any other steps they may be able to offer.

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