Hi, we're seeing some players reporting that they appear to be assigned to an incorrect data center, experiencing high in-game latency, and who are reporting players from other regions in their games, so we'd like to gather the following info. If possible please take a screenshot showing what datacenter you are being put in and if this is different than the one you normally play in, let us know what datacenter you think you should put in. Ping info - where are you getting your ping info from? For those that are seeing folks from other regions in their games, are they just regular players or spammers? How do you know they are from other regions To view your Data center:Idle on the main title screen for about 1-2 minutes, then open and close the accessibility options menu, and the Data Center option should appear.

@EA_David wrote:Hi, we're seeing some players reporting that they appear to be assigned to an incorrect data center, experiencing high in-game latency, and who are reporting players from other regions in their games, so we'd like to gather the following info.If possible please take a screenshot showing what datacenter you are being put in and if this is different than the one you normally play in, let us know what datacenter you think you should put in.Ping info - where are you getting your ping info from?For those that are seeing folks from other regions in their games, are they just regular players or spammers? How do you know they are from other regionsTo view your Data center:On console idle on main title screen for 1-2 minutes and the option to view Data Center should appear. On PC, idle for about 1-2 minutes, then open and close the accessibility options menu, and the Data Center option should appear. David, is lag on all servers, players are skipping left and right, no regs, input lag, frame drops, I never seen this game working so bad like now! I play on London it says 25 ping 0 packet loss ( still shows me the red packet loss icon when I join the game ) when I spectate people they are skipping like teleporting (same in game while playing) I have all ports open, 500 mb/s internet connection, uotrace looks fine ! also a lot of connection time out while when I q with friends (all the squad gets connection time out in same time)!

@Sp4ceb4lls wrote:@EA_David wrote:Hi, we're seeing some players reporting that they appear to be assigned to an incorrect data center, experiencing high in-game latency, and who are reporting players from other regions in their games, so we'd like to gather the following info.If possible please take a screenshot showing what datacenter you are being put in and if this is different than the one you normally play in, let us know what datacenter you think you should put in.Ping info - where are you getting your ping info from?For those that are seeing folks from other regions in their games, are they just regular players or spammers? How do you know they are from other regionsTo view your Data center:On console idle on main title screen for 1-2 minutes and the option to view Data Center should appear. On PC, idle for about 1-2 minutes, then open and close the accessibility options menu, and the Data Center option should appear. David, is lag on all servers, players are skipping left and right, no regs, input lag, frame drops, I never seen this game working so bad like now! I play on London it says 25 ping 0 packet loss ( still shows me the red packet loss icon when I join the game ) when I spectate people they are skipping like teleporting (same in game while playing) I have all ports open, 500 mb/s internet connection, uotrace looks fine ! also a lot of connection time out while when I q with friends (all the squad gets connection time out in same time)! @EA_David In the past, the server chosen for you used to be highlighted when you first open the Data centre. Now, it is not. Once you choose one, it should now be highlighted. So on your end, your auto select server by region is off. Someone needs to turn it back on. Children these days! :eahigh_file:I'm not a spammer. I live in China. First match yesterday, I was connected to a server in N/A❤️

So as of your legendary hunt patch i get nothing but lag / packet loss / server lockups/ very high pings ?? all is fine my end.Now i see whats been doing this lol.Location for me is UK.Tonight i started the game and logged my connection info to your game servers54.201.165.3134.195.85.247and so on, from a lookup it seems like its routing me to the US :-) so i changed my data centre to UK and got the same thing.Looks like your routing players to the incorrect region no mater if we pick are data centre.

Hi,I checked quite a few data centers and i also tried switching. I cannot really tell you the true location of the data centers. All i know, is that the 200+ ping was observable regardless of the data center i chose. I intentionally chose one overseas (Iowa), and there was no change in the connection whatsoever. The IP addresses that i am connected to are not pingable for obvious reasons, so all i can give you are a couple of screenshots taken from the performance monitor in Windows. I named the files according to which data center i used according to the selection in the client. Whether that was the right address or not, is up to you to figure out.I also have a thread with more log files, traces with UOtrace and some other stuff. If you need anything else, other logs, tests, whatever... I'm here.I live in Bulgaria, so the closest servers to me are Frankfurt or Amsterdam probably. All the AWS servers appear to be somewhere in the US, which is obviously not the case but every IP address points there according to the whois lookup.My default data center at first was Frankfurt 2. I made a couple of notes and noted down some IP addresses that often appeared in my connections:Frankfurt 2 (default at first try) - 52.40.234.12 - 52.218.219.91Frankfurt 1 - 54.244.8.6London - 54.201.165.31Belgium GCE1 - 35.171.250.136 - 52.40.91.190Iowa GCE1 - 52.40.91.190 - 54.213.201.0Amsterdam (default after some tries) - 54.70.84.62- 54.72.198.166 (got dc after 3-4 minutes) - - 54.40.91.190 (same as Belgium?)52.34.185.3 - ? (This disconnects about 2 minutes of logging in, only connected as long as i'm on the screen where i have to click to proceed)52.89.254.183 - ? (This also often appears but its usually disconnected shortly afterwards)54.244.8.6 (Appeared while connected to Amsterdam as well as Frankfurt 1, also stayed connected while playtesting on Amsterdam)I tried to figure out what each IP does, but i decided to leave that to your engineers. They know what they are doing and i have no clue lol :DRegards,Shred

I'm getting insanely high packet loss on all servers just like many others. I never saw such high packet loss numbers before legendary hunt update.Check out the screenshots. Ignore latency because that's normal for me. My problem is with packet loss which gave me very bad feeling in my stomach just looking at the lag last time I played the game for 2 min. I almost spewed. I just checked right now and it's still there.

Forum Discussion

EA_David

Community Admin

6 years ago

Data Center info gathering thread.

Hi, we're seeing some players reporting that they appear to be assigned to an incorrect data center, experiencing high in-game latency, and who are reporting players from other regions in their games, so we'd like to gather the following info.

If possible please take a screenshot showing what datacenter you are being put in and if this is different than the one you normally play in, let us know what datacenter you think you should put in.
Ping info - where are you getting your ping info from?
For those that are seeing folks from other regions in their games, are they just regular players or spammers? How do you know they are from other regions

To view your Data center:

Idle on the main title screen for about 1-2 minutes, then open and close the accessibility options menu, and the Data Center option should appear.

67 Replies

SYNCHRONICDESIG
6 years ago
I haven't been able to play a match without latency issues/lag (and the "connection problem" spedometer logo in the right cofner every single match) for well over 2 weeks. Plus the number of players qued up has been much lower than normal (20 compared to 200,000 for instance) and fills up far slower than before.
xRapifire209x
6 years ago
When I attempt to login to my account it continues to put me on servers that are far from my home and this causes me to lag
DYSPROssium
Hero (Retired)
6 years ago
Am still having this issue after the launch of Season 2!

When starting the game up, there is a 50-50 chance that it selects a data center really far away from me. I am closest to Amsterdam (which it also says is the best ping and packet loss), but then automatically selects Tokyo or Singapore... Strange

Couple of things I noticed so far:

Sometimes when starting the game, I can visually see the game selecting different servers by rapidly changing the text behind "data center: ..." Then after a while it selects the server

After I select Amsterdam manually and play a game, I sometimes still get connected to Tokyo or Singapore, with no option to change it.

The automatic selection seems to favor low packet loss over ping, that is probably why it want me to connect to these servers as they display 0 packet loss while Amsterdam has 4% (which is weird right?)

Anyone else still having this issue?
titusroz4
6 years ago
EA rly for Christ sake. I'm from middle Europe, and I get data centers like Sao Paulo or Tokyo even if i selected Frankfurt... You know that it makes game unplayable? Just add a option to select data center from in game options... Is that so hard rly?
EA_Blueberry
Community Admin
6 years ago
@titusroz4

Moved your post over here.

We'd like to gather the following info.

If possible please take a screenshot showing what datacenter you are being put in and if this is different than the one you normally play in, let us know what datacenter you think you should put in.

Ping info - where are you getting your ping info from?

For those that are seeing folks from other regions in their games, are they just regular players or spammers? How do you know they are from other regions
xcr762
6 years ago
@KuchenBear Mobile hotspots can't have all ports open. Every other game is still playable on strict Nat's.
Tornadolph
5 years ago
Asia servers either have high ping or high packet loss, its very unplayable i hope they upgrade the servers