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Umphric's avatar
Umphric
Seasoned Newcomer
1 day ago

Did not receive loss forgiveness when my partner quit. No fix.

Grabbed my teammate's banner in the last game I played, spawned a beacon in 10 seconds and he quit before I respawned him. As a result my partner and I played like we had loss forgiveness and died. After the game I stepped away for a second and to my surprise I lost 43 points. I'm not sure exactly why I got charged. Whether it was a technicality, like teammate reconnecting right before we wiped (pretty sure thats not it because his banner did not work at the beacon and his player card disappeared), or a bug. 

I talked to a customer service representative and they said they cannot refund points. Maybe there really isn't a lever you can pull, but I feel like you could make one.  A player should not have to fight a system or technical bug in addition to the traditional woes of ranked play. I don't think that is unreasonable. As a day one player, and avid advocate for Respawn Entertainment as one of the best in the industry, I find this very disheartening. I hope this post catches somebody's attention and a fix is applied. If not, I hope some people will see this post with no solution and avoid getting invested in apex legends. 

3 Replies

  • Midnight9746's avatar
    Midnight9746
    Hero+
    12 hours ago

    Umphric​ Ah I see.

    I was asking because the abandonment penalty doesn't seem to apply to players who had been dead for about 5 or so minutes, (most likely to prevent the alive teammate(s) from holding the dead teammate(s) hostage by refusing to respawn them).

    Other than that, the player may had been kicked out of the match by a game error and thus wasn't punished with an abandonment penalty, which then lead to the loss forgiveness not being activated for you and your partner.

    Regardless, I'll get the issue forwarded, and about the lost RP, I haven't heard of anyone getting back any lost RP, (even from a game error).

  • Umphric's avatar
    Umphric
    Seasoned Newcomer
    12 hours ago

    Probably like 2-3 minutes. My live teammate sniped a couple times at the enemies then we headed to the replicator which was close by. I had the banner in hand when the downed teammate quit. They were in the group when I grabbed the banner from the replicator and gone when I went to use the beacon. The player card disappeared in the 7-15 seconds between the replicator at command center on storm point  and the hole in the ceiling.  This looked like a player quitting to me. The player card disappeared entirely and did not turn red and give the little d/c symbol. He was just gone. So its seems like they quit as I was approaching the replicator or they quit between the replicator and the beacon. 

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