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bg1rahwslb0g's avatar
bg1rahwslb0g
Rising Newcomer
1 month ago
Solved

Didnt recieve purchased goods

59.95 dollars were taken out of my account when i purchased the premium battlepass upgrade but i havent recieved anything for my purchase?

  • Hi bg1rahwslb0g​,

    Sorry to hear you were charged but didn’t receive the Battle Pass upgrade.

    Please fully restart the game and your platform, then confirm that the purchase was completed successfully. If the content is still missing after 24 hours, follow the troubleshooting steps here:

    Find missing Apex Legends content

    If it still doesn’t appear, select Contact us at the bottom of the guide and provide proof of purchase:

    How to provide proof of purchase

    I hope the missing upgrade can be resolved soon.

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi bg1rahwslb0g​,

    Sorry to hear you were charged but didn’t receive the Battle Pass upgrade.

    Please fully restart the game and your platform, then confirm that the purchase was completed successfully. If the content is still missing after 24 hours, follow the troubleshooting steps here:

    Find missing Apex Legends content

    If it still doesn’t appear, select Contact us at the bottom of the guide and provide proof of purchase:

    How to provide proof of purchase

    I hope the missing upgrade can be resolved soon.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

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