When merging progress across platforms, the content is not migrated

The issue I’m facing: When I launch Apex Legends via the EA App, the game gets stuck on the loading/login screen and I cannot get into the game. If I log in using my linked Steam account instead, Apex loads into a fresh Level 1 starter account with none of my original game data.

After submitting multiple support tickets, running account checks and communicating with EA customer service, I learned the root cause. Back in 2023, my account received a ban. This meant it was excluded from the cross-platform progression merge. Even though my account has since been unbanned, the cross-platform merge eligibility cannot be re-enabled. This breaks EA game login functionality. Since Steam is unable to pull my existing EA account data, it automatically creates a brand-new placeholder account, which explains why I see a Level 1 account when logging in through Steam.

My account can be fully restored if either I can log into Apex normally on the EA App, or the cross-platform progression merge for my account can be reactivated.

I only own this single EA account; there are no alternate accounts under my ownership, so there is no multi-account conflict.

Unfortunately, I cannot resolve this issue on my own, and previous contacts with customer service have not fixed the problem. I have yet to find any viable workaround.

Hey sopoo5201​,

I'm afraid if the account was banned and excluded from Cross Progression back when that was implemented, we no longer have a way to restart that process or manually restore any progress that may have been lost as a result. I do see you mentioned already contacting support multiple times, but given the time that has passed since that was initially implemented, this wouldn't be something we have any other alternatives for at this time.