Forum Discussion

5 years ago

Solved

Disconnect with code wheel, leaf and cloud in succession

I'm playing on xbox series x, and for about the last season and a half I've been getting booted from matches with code wheel, then when I try to sign back in I get code leaf, followed by code cloud t...

EA_Kent
5 years ago
@gpogliano997

Thanks for giving that a shot.

Can we also try setting a static IP for your Xbox to see if that helps? The Port Forward website has some instructions on how to set that up. If you're able to give that a shot please let me know if you're still seeing any disconnections afterward. Thanks again!

EA_Kent

Community Manager

5 years ago

Hey @gpogliano997,

Got it, thanks.

Do you have access to a PC on the same network as your Xbox? If so, could you try running a UOTrace when you've got the chance? That should give us a more detailed look at the connection between your home network and the servers, so if something is happening in between we might be able to spot it.

You can find more info on how to run the test at the EA Help website. Look for the section on that article titled How to run UOTrace. Once you have the results please attach them here. Thanks!

gpogliano997

5 years ago

Unfortunately all I have is a Chromebook available right now, I ran a ping test and a couple of path traces and attached screenshots. I'm not sure if this is what you need, but I might be able to try the instructions for Mac a bit later.