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MurphyseSmurphy's avatar
MurphyseSmurphy
5 years ago

dxgi_error_device_hung constantly since fight night

Hello Guys,

I'm aware that there has been a patch recently (14th i think) that was supposed to fix the constant crashing problem eversince the fight night event.

However, my game still keeps crashing (screen freezing followed by either black or white screen and most of the times also the following message: dxgi_error_device_hung the applications device failed due to badly formed command sent by the application. This is an design-time issue that should be investigated and fixed"  ).

Before fight night was introduced the game ran fine and only crashed here and there like once or twice a month maybe (if even).
But eversince this event was launched my game is completely broken, these crashes happen every 5 - 30 minutes, with no pattern or anything.

Sometimes it seems to run perfectly fine for maybe even 50 minutes and then it crashes twice within the next 5 minutes. Reconnecting takes about 2 minutes just to come back to a lost ranked game or pub or whatever. The patch doesn't seem do help (for me at least) at all. Ranked is basically unplayable at this point (i still hop in games with friends sometimes to try and help them reach diamond despite the crashes but it's no fun crashing mid-fight as you can guess). Also, it seems to be worse for me than most of my friends as they crash maybe 1-3 times within a few hours whereas I crash like 1-3 times every single hour or sometimes every single game for most of the evening)

So far I've tried everything, from uninstalling and re-installing the game to updating and/or reinstalling gpu drivers, turning g-sync/Free Sync off/on, etc. etc.  but nothing helps

Do any of you still experience similar problems like me or did the crasing stop for you already?  Any help will be greatly appreciated. (:

The Setup:

Geforce GTX 1070 (8 GB)
AMD Ryzen 5 1600 Six-Core
Ballistix Sport LT 16GB DDR4 RAM

I play on 2k resolution with (low/off settings mostly) on a BenQ XL2730Z

24 Replies

  • MurphyseSmurphy's avatar
    MurphyseSmurphy
    5 years ago

    yeah thx i've looked into your post but it seems the problem did not get solved yet.

    I also tried most of the fixes that are proposed in your post but I still crash with the same error popping up.

    At least the crashes seem to happen less often now for me but still the game (especially ranked) is basically unplayable.

    And I thought this year was supposed to be better than 2020 ....  ):

    If you find a fix lemme know

  • Konform103's avatar
    Konform103
    5 years ago
    @MurphyseSmurphy so far with R4THOS we have tried to change some values in the DX control panel which didnt work.. reading people's dxdiag there seems to be errors present like Corsair.Service.DisplayAdapter (in his case) which is kind of a hardware monitoring.. this type of software really needs to be avoided at all cost if you are having this device hung error

    in another person's dxdiag i noticed alot of live kernel (LKD_0x141_Tdr:6) errors which perhaps have to do with power delivery or some kind of driver problem..

    there's many video's on youtube and they all have 1 thing in common and that is to change the tdr value in windows registry.. i think if you do it you have to do it properly there are many values like tdrlevel, tdrdelay and more.. also this is a workaround not the solution to why the card is timing out (windows will timeout and reset your videocard if it doesnt respond within 2 seconds)
  • MurphyseSmurphy's avatar
    MurphyseSmurphy
    5 years ago

    i don't know exactly what the problem (in my case) is. As the constant crashing startet with the fight night update I suspect it might be something they changed with the event?

    Before that i did not really have any problems with crashing (on a constant basis), as the game crashed maybe once a month or so (if even)

    As I have no knowledge or experience whatsoever with coding or analyzing these error logs myself I am dependent on EA to fix this, I don't want to mess up anything by doing whatever.

    I have no Idea what might cause the card to time out like this.  
    I do not think that I am using any Corsair service display adapter and I also never experienced any problems in other games (that might have to do with power delivery)

    Do you think changing values in the registry will help ? I've seen this suggestion before but as it is not a fix but only a work-around (and doesn't solve the problem) I did not implement it yet.

  • Konform103's avatar
    Konform103
    5 years ago
    @MurphyseSmurphy yes i advice not to touch the registry if you dont feel comfortable doing that (also might brick your system).. R4THOS also made a change and his pc crashed.. this is why this tdr is there in the first place to prevent a crash..

    so the real root of tdr error wont be solved this way..

    btw can u also post a dxdiag.txt?
  • MurphyseSmurphy's avatar
    MurphyseSmurphy
    5 years ago

    Hello,

    @Konform103  thanks for your input, I don't think I will touch the registry as I do not know my way around in there at all.


    here is the dxdiag, I hope it can help. 
    PS: just did a gpu driver update via Windows Update Center, don't know if it changed anything yet.

    EDIT: the update in update center did not change anything, still crashing sadly....

    Thank you for your help mate, appreciate it!

  • R4TH0S's avatar
    R4TH0S
    5 years ago

    Try reinstalling the GPU Drivers, use DDU to remove the old drivers. It worked for me 🙂

  • MurphyseSmurphy's avatar
    MurphyseSmurphy
    5 years ago

    I just did that but when I try to install gpu drivers in geforce experience it just says "could not download recommended drivers". In every video I've seen they were able to look for updated drivers and download them directly in Geforce Experience.

    So I went ahead and downloaded drivers in the windows update center. now it says that I have the GeForce Game Ready Driver 456.71 (10/07/2020 publish date, which is the same driver I had before I think) when I open Geforce Experience.

    Upon trying to update these drivers it just says that I have the updated drivers after a splitsecond of searching......

    I will try out the game now and tell you if it still crashes or not.  /:


    EDIT: game crashed again 10 minutes in with the same error as usual.. 

    I am really losing hope here ):

  • MurphyseSmurphy's avatar
    MurphyseSmurphy
    5 years ago
    @Konform103 Thank you mate.

    I was just in the process of re-doing the whole DDU thing (in safe mode), but my geforce experience still says "recommended drivers could not be downloaded" (I even created a whole new nvidia account). The whole GeForce Experience UI does not respond except the "Log out" button and "try again"

    I have downloaded the 1070 drivers you've linked in your post now instead.

    What are those livekernel errors that I have? Sure man everyhing I can do to finally get my PC running properly again. What can I do with the event viewer or how can I find out/repair those errors?

    D:

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